Our dedicated client services team is here to ensure that all of our clients are satisfied with their experience. We strive to first understand your particular needs and second, recommend the most appropriate product.
We build, deliver and service all of our products. There are no third parties involved with any stage of your buying experience. PLEGA are proud of our brand and our reputation and are committed to retaining that reputation.
How can we help you?
The services we may be able to offer depend on your personal circumstances. There is a wide range of home healthcare products and services we offer, some of which are:
- Adjustable Beds, Lift Chairs and Mobility Equipment.
- Specialist advice and information helping to manage your personal care in your own home.
- Equipment and adaptations to help you live at home.
The experience of our health care consultants is available to you free of charge by visiting one of our many showrooms Australia wide by appointment.
Our customers will benefit from PLEGA’s thirty years experience in engineering, design and understanding customer needs. We have the largest network of full time, fully trained after sales service technicians in Australia.
Note. Due to COVID precautions, showroom demonstrations by appointment only. Please ring our friendly customer service team on 1800 648 648 to book a demo.
Buying any home care product is a major decision. One will need to be satisfied that he/she is dealing with the largest and most professional company in this field in Australia. There is only one way to do that – try it before you buy it.
PLEGA has a strong tradition of in-home assessments for our clients, whereby a PLEGA Healthcare Consultant will travel to your home and discuss the most personalised solution in a face-to-face and comfortable environment. Our friendly staff can organise an obligation free trial of any product in our extensive range at a mutually convenient time.
Delivery and Installation
Upon arrival at your home our PLEGA delivery expert will discuss the potential layout and installation of your items being delivered. Once all that is done we’ll set up and place your new PLEGA product in your room or designated area.
If you have purchased a PLEGA Bed or a Chair we’ll ensure that it is plugged in and our delivery expert will demonstrate how to use it. They will also go through a few tips on how to maintain your new PLEGA product. We will also remove the used bedding as applicable.
Once we go through the warranty we’ll remove all packaging from your home. You are now ready to use your new PLEGA Bed, Chair or Scooter.
Service and Support
PLEGA designs and operates systems that meet the stringent requirements of the health care industry. Our products does not need regular servicing, however nothing is perfect and occasionally things do happen. This is when our local, after-sales expertise and service is valued the most.
PLEGA has its own company dedicated service department with qualified technicians who are able to attend on-location repairs and/or service calls. Our service technicians are factory trained on all PLEGA products and have extensive experience and knowledge with all type of home-care equipment.
Due to our large number of customers, it is advisable to book a service call at least two weeks in advance, however if you are having major issues, please let us know and we will do our best to fit you in earlier.
Please click below to book a Service Call.
Contact will be made within 24 hours but in emergency, please call PLEGA on 1800 648 648 during business hours.