Service & Maintenance
Ensuring Longevity, Safety, and Peak Performance for Your Mobility Solutions.
Frequently Asked Questions
Dedicated support and expert care to keep your mobility and comfort equipment performing at its best.
How often should my adjustable bed be serviced?
We recommend a professional Annual Health Check every 12 months. This ensures that the high-torque motors are synchronized, pivot points are lubricated to prevent squeaking, and all bolts remain tightened to factory specifications.
My bed is making a clicking or grinding noise. Is this normal?
No. While some mechanical sound is expected, clicking or grinding usually indicates a dry joint or a loose bolt. We recommend booking a General Diagnostic Call-Out to prevent small mechanical issues from turning into costly motor failures.
Can I move my adjustable bed to another room myself?
Because Plega beds feature heavy-duty steel frames and integrated electronics, we strongly advise against DIY relocation. Our Room-to-Room Relocation service ensures the bed is dismantled and reassembled without damaging the sensitive internal wiring or motor synchronization.
Why is my lift chair moving more slowly than usual?
Sluggish movement can be caused by a few factors: an aging backup battery, dust buildup in the motor housing, or a lack of lubrication in the scissor mechanism. A professional service can often restore original speed and smoothness.
The remote control is unresponsive, or the buttons are sticking. What should I do?
First, check if the chair is plugged in and the green light on the transformer is lit. If the power is fine, the handset may have internal wire damage. Our Remote Replacement & Pairing bundle provides a new universal remote and professional syncing.
How do I clean the upholstery without damaging the lift mechanism?
Standard household cleaners can sometimes seep into the electronics. For deep hygiene, we offer a Deep Clean & Sanitize service using medical-grade steam cleaning that is safe for both the fabric and the electrical components beneath.
How can I maximize the life of my scooter batteries?
Always charge your battery after every use, even short trips, and avoid letting it run completely flat. If you aren’t using your scooter for a long period, we recommend a “top-up” charge at least once a month to keep the cells healthy.
My scooter is pulling to one side. Do I need new tires?
It could be uneven tire wear or a simple pressure issue. If you notice scuffing on your indoor floors or poor traction, consider our Castor & Wheel Upgrade for high-quality, non-marking replacements that improve maneuverability.
What is included in a Mobility Safety Audit?
Our technicians perform a comprehensive check of the braking system, throttle responsiveness, battery health, and wiring integrity. We also check for loose components that could pose a safety risk during travel.