PLEGA-Med Ultra-Lo Bed

Delivery Methods & Timeframes: Standard Delivery is 1-2 Weeks, Express (special request), In-Store Pickup (requested and subject to availability).

Delivery Costs: Can range between $150 and $400 depending on requirements and location (see calculator upon adding to cart and checkout).

Order Processing Time: Orders are processed immediately after payment terms are met. At this time our delivery department will contact you to book in date and time that suits. They will also go over the process of the day. Smaller items that are shipped via post will be processed and shipped with 24-48hrs.

Day of Delivery: Our PLEGA Team will install and assemble all products. They will demonstrate the use and ensure everything is in working order. It is also possible to have our team prepare the room and dispose of items such as old beds and mattresses. You can organise these extra services with sales or the delivery team at the time of booking.

What makes the PLEGA-Med Ultra-Lo Bed different from other low-low beds?

The PLEGA-Med Ultra-Lo Bed features a column-free design for unobstructed views and seamless room integration. It combines ultra-low positioning (16cm) for safety with a raised height (70cm) for ergonomic caregiving.

Is the bed suitable for both home and facility use?

Yes, its clean aesthetic, versatile sizing, and advanced adjustability make it ideal for both residential and clinical environments.

Does the bed support Trendelenburg and Reverse Trendelenburg positions?

Yes, both positions are standard, allowing therapeutic tilting for improved circulation, pressure relief, and comfort.

Can the bed be customized?

Yes. The bed includes customizable options that must be prescribed according to individual client needs. Please contact us to discuss your specific requirements.

Are the head and foot panels removable?

Yes, both panels are standard and removable, offering flexibility for care routines and equipment access.

How is the bed controlled?

The bed features multi-zone adjustability with independent controls for the headrest, footrest, and overall height, enabling personalized comfort.

Can patients operate the bed themselves?

Yes, the bed’s controls are designed for ease of use. However, for advanced positions (Trendelenburg/Reverse Trendelenburg), caregiver supervision is recommended.

What is the safest way to get in and out of bed?

Lower the bed to its minimum height and use the assist rail for stability. This reduces strain and minimizes fall risk.

Are the Trendelenburg positions safe for everyday use?

Yes, when prescribed and supervised. These positions provide therapeutic benefits such as improved circulation, but should be used according to medical guidance.

How do I use the telescopic foot extension?

Press the push-button lock to extend or retract the foot section. Always ensure it clicks securely into place before use.

Can the head and foot panels be removed during care?

Yes, both panels are removable for easier access during medical procedures or equipment setup. Always reattach securely after use.

Is the bed suitable for patients with limited mobility?

Absolutely. The ultra-low height, assist rail, and customizable positions make it ideal for individuals with mobility challenges.

What precautions should caregivers follow?

• Always check that the bed is locked in place before transfers
• Supervise patients when adjusting advanced positions
• Ensure cords and accessories are safely stowed to avoid tripping hazards

How should I clean the bed?

Use a mild detergent and a damp cloth to wipe down surfaces. Avoid abrasive cleaners or solvents that may damage the finish. Ensure electrical components remain dry during cleaning.

How often should the bed be serviced?

Routine checks are recommended every 6–12 months, depending on usage. This includes inspecting the motor, controls, assist rails, and locking mechanisms.

Can I perform maintenance myself?

Basic cleaning and visual inspections can be done by caregivers or facility staff. For mechanical or electrical servicing, contact an authorized PLEGA technician to ensure safety and compliance.

Is the bed covered by warranty?

Yes. The PLEGA-Med Ultra-Lo Bed comes with a manufacturer’s warranty covering defects in materials and workmanship. Warranty terms vary by region and purchase agreement.

What is excluded from the warranty?

Damage caused by misuse, unauthorized modifications, or improper cleaning is not covered. Consumable items (e.g., linens, accessories) are also excluded.

How do I make a warranty claim?

Contact PLEGA directly with your purchase details and a description of the issue. A technician may be dispatched to assess and resolve the problem.

Can replacement parts be ordered?

Yes. Head/foot panels, assist rails, and control units can be replaced. Contact PLEGA for genuine parts to maintain safety and performance.

What happens if the bed stops working suddenly?

Check the power supply and handset connection first. If the issue persists, discontinue use and contact PLEGA service support immediately.

Does regular maintenance affect warranty coverage?

Yes. Following recommended maintenance schedules helps preserve warranty validity and ensures long-term performance.

What should I check regularly for safe operation?

• Bed height adjustment functions
• Trendelenburg and reverse Trendelenburg tilt mechanisms
• Secure locking of telescopic foot extension
• Stability of assist rails and removable panels
• Power cord and control handset integrity