PLEGA-Med Hi-Lo Adjustable Bed

Delivery Methods & Timeframes: Standard Delivery is 1-2 Weeks, Express (special request), In-Store Pickup (requested and subject to availability).

Delivery Costs: Can range between $150 and $400 depending on requirements and location (see calculator upon adding to cart and checkout).

Order Processing Time: Orders are processed immediately after payment terms are met. At this time our delivery department will contact you to book in date and time that suits. They will also go over the process of the day. Smaller items that are shipped via post will be processed and shipped with 24-48hrs.

Day of Delivery: Our PLEGA Team will install and assemble all products. They will demonstrate the use and ensure everything is in working order. It is also possible to have our team prepare the room and dispose of items such as old beds and mattresses. You can organise these extra services with sales or the delivery team at the time of booking.

What is a hi-lo adjustable bed?
A hi-lo adjustable bed is a motorized bed that raises and lowers in height to support easier transfers, safer caregiving, and improved comfort for people with mobility needs.

Who should use a hi lo bed?
Hi-lo beds are ideal for seniors, people recovering from surgery, or those with chronic mobility or medical conditions who need adjustable height and posture support.

Can the PLEGA-Med Hi Lo Bed be used at home?
Yes, it’s designed specifically for in-home care, combining hospital-grade features with an attractive, modular design that suits modern bedrooms.

Is the bed compatible with a hoist or mobility aid?
Yes. It includes lockable castors and offers optional hoist clearance with a bed height extension — perfect for mobility aids and transfer support.

What mattress comes with the PLEGA-Med Hi Lo Bed?
It includes a medium-firm pressure care latex mattress designed for comfort, circulation support, and pressure relief in long-term use.

How is the bed controlled?
The bed is controlled using a wired hand controller with multiple functions including head lift, leg lift, and total bed elevation (hi-lo).

How quickly can I receive my PLEGA Hi Lo Bed?
Standard delivery and installation take 1–2 weeks, but express setup may be available upon special request depending on location.

What happens during a power outage? Some of our beds are equipped with a battery backup system (usually requiring two 9V batteries) that provides just enough power to return the bed to a flat position for safety and egress. If the model does not have this or an external battery backup, call PLEGA immediately at any time.

Are the side rails included and are they required? Side rails are optional accessories that can be added. They are highly recommended for individuals with mobility issues or those at risk of falling out of bed, as they assist with repositioning and safe exit/entry.

Can children or pets operate the bed? For safety, children and pets should be kept clear of the moving parts and the remote should be stored out of their reach. Adjustable beds are generally not recommended for small children.

How do I safely get in and out of the bed? Always ensure the bed is in its lowest, flat position with the wheels locked before transferring into or out of the bed. Use a sturdy side rail or a transfer assist pole for support if needed.

How do I maintain and care for the bed? Keep the area under the base clear of obstructions. We recommend gently dusting the metal components and rotating the mattress from head to foot every 3-6 months to ensure even wear.

How long is the warranty on the base and the motor? Our bed bases come with a 5 Year Warranty on the frame, the motor and electronics. Full details are available on our warranty document.

What do I do if the bed stops moving? 1. Check the power cord is securely plugged into the wall and the outlet is working. 2. Ensure the remote control cable (if applicable) is firmly connected to the control box. 3. Try unplugging the bed for 60 seconds to perform a hard reset. If the issue persists, please call our support line.