Frequently Asked Questions

Standard adjustable beds allow you to raise the head and foot sections. PLEGA Hi-Lo beds (like the Z-Series) include these features plus the ability to raise or lower the entire bed height, assisting with transfers and making caregiving safer.

Yes, PLEGA beds are designed to fit within most standard Australian bed frames (Queen, King, etc.). They essentially replace your current ensemble or box spring.

Adjustable bases require flexible mattresses. PLEGA offers three main types—Natural Latex, Bio Soy Foam, and Innerspring—specifically engineered to bend with the base without damaging the internal structure.

Yes. By choosing a "Split" configuration (Split Queen or Split King), each side of the bed operates with its own remote and motor, allowing one person to sit up while the other lies flat.

Most PLEGA models feature an emergency battery backup (utilizing 9V batteries) that allows you to return the bed to a flat position so you can exit safely.

It is hypoallergenic and naturally resistant to dust mites and mold. Its "buoyant" feel provides pressure relief and excellent motion isolation, meaning you won't feel a partner moving.

The Bio Soy foam mattress uses Kuschelmed® technology with 7 distinct weight zones. It is designed for durability and high breathability, helping to regulate temperature and eliminate humidity.

To ensure even wear, it is recommended to rotate the mattress from head to foot every 3–6 months. Unlike traditional mattresses, most adjustable-friendly models do not require flipping.

PLEGA lift chairs (like the SKYE or RYSE) use a motorized mechanism to gently tilt the user forward into a standing position, reducing strain on the knees and back.

No license is required to operate a mobility scooter in Australia. However, by law, they must be limited to a maximum speed of 10km/h and are intended for use on footpaths.

Yes, mobility scooters are treated as medical equipment. You will need to notify the airline in advance as they may require you to remove the batteries or provide specific wattage information for the lithium or gel cells.

Standard delivery is typically between 1 to 3 weeks, depending on your location and the specific product ordered.

Yes. The PLEGA team provides professional installation and assembly. They will also demonstrate how to use the hand controls and safety features before leaving.

Yes, PLEGA can arrange to dispose of your old bed or mattress. This service should be requested at the time of booking so the delivery team can allocate enough time.