Delivery & Installation

Standard delivery usually takes between 1 to 3 weeks, depending on the specific product and your location. However, PLEGA offers an Urgent Delivery option for scenarios that require a faster turnaround; you are encouraged to advise their team of your needs so they can assist as best as possible.

Install usually takes between 30-60 mins depending on the product and installation requirements discussed at time of booked delivery. Smaller items and items that do not require full installation such as mattresses, will be placed in position for you.

The showroom and general business operations typically run Monday to Friday (9am - 5pm). Specific installation days are organized directly with you via a phone call after your purchase to find a "suitable date and time."

Yes the bed can be installed upstairs. You should let our team at the time of booking if there are any difficulties in preparing the room or special requirements so they can ensure the proper time and resources are allocated for the installation.

Yes, an adult must be present to allow access, confirm placement, and receive the product demonstration where applicable.

Yes, removal and disposal of old beds, mattresses, or furniture can be arranged. Please advise our team at the time of booking so this service can be scheduled.

If you need to reschedule, please contact us as soon as possible. While we’ll do our best to accommodate changes, availability may vary.

We recommend clearing access paths, removing existing furniture where possible, and ensuring the room is ready before delivery. If assistance is needed, let our team know when booking.

Yes, please inform us in advance about stairs, elevators, narrow hallways, or restricted access so we can allocate the appropriate time and resources.

Standard deliveries are scheduled on weekdays. Weekend or after-hours delivery may be available on request and may incur additional charges.

If any damage is identified at delivery, please notify our team immediately. We will arrange a replacement or solution as quickly as possible.

Currently, deliveries are coordinated directly by our team via phone. You will be contacted with updates once your order is scheduled.

Small items that do not require installation, such as mattresses or accessories, are delivered and placed in position but do not require assembly.

Yes, urgent delivery may be available for select products. Please contact our team as soon as possible to discuss your requirements.